We have compiled a list of questions most commonly asked about our
VoIP Solution, SIPsys VoxCom

Top 5 FAQ's

What is VoIP and how does it work?
What is a Hosted IP PBX?
What about contracts, how long do I have to commit to?
I would like a new phone number, is that possible?
What are the setup costs involved?

Q: What is VoIP and how does it work?
A: VoIP or Voice over Internet Protocol is basically the ability to make and receive phones calls over the Internet. The main benefit is obviously heavily reduced call costs as well as a large amount of functionality that would normally not be available from traditional providers. To see the full list of features and benefits associated with our VoIP solution, please click here.

Q: What is a Hosted IP PBX?
A: An IP PBX is an internet based Private Branch Exchange. It can allow you to configure your telephony solution e.g Auto Attendant, Voicemail and call forwarding via a secure web page. Our IP PBX's are hosted in a data centre in London, there are multiple physical servers that offer resilience and security that is second to none.

Q: I've heard that VoIP systems can be unreliable and there are problems with sound quality? Is this true?
A: Any VoIP service requires a fast, stable and reliable internet connection in order to function correctly. In the past VoIP failed as such infrastructure was unavailable, even today you can be on broadband that is enough to deal with day to day work however it may not be capable of dealing with voice traffic as well. This is why it is essential to ensure your network and broadband, including the hardware you use such as your router, is fit for purpose when considering a VoIP solution. At SIPsys, part of our commitment to new customers is to assess such factors and make recommendations based on your requirements. To arrange a no obligation visit from our sales team please click here, to use our network analysing tool to asses your current suitability for VoIP, please click here.

Q: What are the setup costs involved with your VoIP solution?
A: The actual setup costs are low as our VoIP solution is entirely hosted in a data centre in London. This means that there is no Client Premises Equipment e.g an onsite PBX to purchase which heavily reduces cost. The only setup fees are the costs of the IP phones a small installation charge, from there on in its just monthly extension costs which will vary depending on length of contract and support.

Q: I need to ensure that all my calls are recorded, is this something you can offer?
A: Yes! We often have requests from companies that are heavily regulated and are required to record all calls and also store them for a number of years. We provide the most competitive call recording and storage facilities available. We also offer a personal touch, where by you simply raise a request with us to retrieve historical calls and we do all the leg work.

Q: Can I listen in on calls made and received by my staff?
A: Yes! All calls can be listened to by logging in over a secure web page.

Q: Can calls be diverted to my mobile when I'm out of the office?
A: Yes! All calls can be handled and routed at your discretion, you can even schedule when you want to do this, e.g every Friday at 5pm your desk phone automatically routes to your mobile or another phone of your choice.

Q: What about contracts, how long do I have to commit to?
A: Most providers will want a lengthy contract to be signed, normally 5 years.
This is fine if the deal is right however particular attention should be paid to the cancellation clause. Most VoIP resellers have to conform to these long term contracts however as we have our own VoIP solution we can offer any term that suits you.

Q: I would like to move to a VoIP solution but I'm still in a contract with my current provider, is there anything I can do?
A: Check the terms and conditions of your contract. You should be able to cancel however charges may apply. However, it is possible that the savings you could make by moving to another provider could outweigh such charges.

Q: What about support? Do I have to look after it myself?
A: No! some VoIP providers will get you to configure the phones as well as limit the support they provide. Not us, all of our customers receive expert installation along with support and customer service that is second to none!

Q: I would like a new phone number, is that possible?
A: Yes! We can provide you with a number of your choice, e.g 0845 or 0800 (freephone). We can also provide a fax to email service which enables you to receive faxes directly into your mailbox. Click here to find out more.

Q: Is it possible to hide my number when I make a call?
A: Yes! Its also possible to identify people or companies by there number when they call you, so you can decide how to answer the phone!

Q: This all sounds great but what about security? How easy is it for my calls to be intercepted?
A: Security is absolutely paramount which is why our Hosted Solution uses the very latest industry standard security.

Q: I've been offered thousands of free minutes a month, no one else can beat that, why is this?
A: Ask a few questions, what destinations do the free minutes apply to? E.g local numbers or only 01 and 02 numbers! It's a common mistake to believe that free minutes will be for all calls you make. Will you even use that many minutes? Its possible to think that you are getting a fantastic deal however its also possible for you to pay to much for something that you are unlikely to use fully.
That said buying minutes in bundles is ideal if you know that you regularly make a certain number of calls to only select destination(s). To see our bundles click here.

Q: What are the charges for premium rate numbers such as 0870?
A: This is something you should always check, some providers can charge excessive amounts for 0870 calls, and you may make more of these than you think. Our rates can be found here.

Q: I've heard that you cannot make calls to emergency services or directory enquiries on a VoIP system, is this true?
A: Yes. Currently, no VoIP solution allows you to make calls to these services. However, OFCOM has passed a requirement for all VoIP providers to ensure that these services can be contacted by ………